Shipped in an insulated cooler with ice-gel packs. The products are never shipped frozen, so please refrigerate them as soon as they arrive.
We ship Monday, Tuesday and Wednesday. Orders placed by 11:00 AM EST are processed to ship the next business day.
We don't ship to PO Boxes.
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Report damaged packages or missing items right away: call 313-873-8200 and email photos to customercare@kowality.com.
Shipping costs are not refundable once a shipment has been received. Special cases are reviewed individually by our team.
Recipes, new products and family deals, straight from our Hamtramck smokehouse.
Questions? Give us a ring at 313-873-8200.